FAQs

FAQs

ExamSoft is an electronic testing solution that the College of Nursing is using across departments to deliver exams to students. ExamSoft requires registration, downloading and installation of the Examplify client. The Examplify client is available for Windows, OS X and iPad iOS. Specific requirements can be found here.

You can download and install Examplify for Windows or Mac OS X from ExamSoft.com/nyunursing. After installing open Examplify and click on "Download Exam Files".

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For general questions and support with ExamSoft you can contact ExamSoft support by phone at (954) 429-8889 or by email at support@examsoft.com. Support is available 24/7.

For in-person support installing the client you can visit the 3rd Floor Commons Help Desk at 433 1st Ave.

For all other support or questions please email nursing.examsoft@nyu.edu.
 

Your username and password are the same as your NYU login credentials.

If you receive the message “No associated ExamSoft account found. If you believe this is an error, please contact your institution's key administrator.” please email nursing.examsoft@nyu.edu.

Your exam is automatically uploaded when you save and exit your exam.

If you are having issues uploading your exam or you are receiving a message that you do not have an Internet connection please check to make sure your device is connected to the Internet. Once the device is connected to the Internet click retry or close and reopen the Examplify application. If you are trying to upload beyond the upload deadline you will need to contact your professor to extend the deadline.

When using an iPad, please make sure to exit Guided Access and take the device off of Airplane Mode before uploading the exam.

Every semester you will be enrolled in a test course and you can practice using Examplify before your in-class exams. We highly recommend you take the Mock exam before your first test date.

First download and install Examplify for Windows or Mac OS X. You will need to register the client first. Enter "nyunursing" for the Institution ID.

 

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Upon reaching the authentication screen a browser window should pop up. Sign in with your NYU credentials and verify through NYU MFA. If you are already signed into your account in the browser, the browser may pass the credentials without any action. If the window does not open, click. Launch or copy the link into a browser.

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Select the "ExamSoft Mock Exam" under "My Exams" and click on the "Download" button.

 

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Enter the exam password, “MockExam1”. Click on "Start Exam".

 

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If you are taking an exam in class let your exam proctor know and they will contact Meyers IT for assistance. If the Meyers IT professional is not able to fix your computer because of a hardware issue or any other cause you will need to finish the exam on paper.

We don't provide chargers for personal computers or iPads. Please make sure you bring a charger with you for exam day.

If you are taking your exam at home, you can contact ExamSoft support at (866) 429-8889. If support is unavailable, you can try holding down the power button of your computer and restarting. If the Examplify client reopens and you can resume your exam. If it prompts for a continuation code, you will need to contact your professor. If the Examplify client does not restart, reopen the app. Select “Take an Exam” and if your test is still available restart it. If it prompts for a continuation code, you will need to contact your professor. If your exam is no longer available you will need to contact your professor.

All students at the NYU College of Nursing are required to own their own computer. Please refer to the College of Nursing website for details:

In the event of your computer breaking before an exam you may contact the Graduate or Undergraduate Programs for approval to borrow from a limited number of computers for loan.

Computers must be picked up for loan three hours before an exam and returned immediately after the exam. The student is responsible for making sure the software is properly configured prior to the exam.

The license for the Examplify client expires annually. You may be required to re-register the software. To do this in the Examplify application click "switch user" and then the "New Registration" button. Proceed through the registration using your credentials and our institution ID “nyunursing”.

If you already have Examplify installed on your device, you must clear the registration. To clear registration open Examplify and click CTRL + F7 for windows or CMD + F7 for Mac. On Apple computers, If pressing CMD + F7 does not open the window to clear registration press fn + CMD + F7. After accepting the clear reopen Examplify. Enter the Institution ID: nyunursing. Sign in through the browser with your NYU credentials.

Remote proctoring emulates the role of a proctor confirming the identity of the test-taker and safeguarding the integrity of the exam. Using ExamSoft's monitoring service, ExamID and ExamMonitor NYU Meyers provides remote proctoring services.

Remote proctoring is only being offered for the graduate level courses at this time.

Your privacy and security is of utmost importance to NYU Meyers Technology. Examplify ExamID and ExamMonitor abide by NYU Data Security Policies found here:

In order to prepare for remote proctoring, you will need to create an exam ID and confirm that your computer meets the technical requirements for ExamID and ExamMonitor. This must be done 48 hours before your real assessment by taking the "Remote Proctoring Mock Exam" provided by NYU Meyers Technology.

  • Your device must be inline with NYU Meyers computer minimum requirements.
    • Double check that your webcam and microphone are working.
  • You must have Examplify 3.3 or higher. You can download it here.
  • Make sure you clear your registration for Examplify prior to taking your mock exam.
  • Take the "Remote Proctoring Mock Exam" provided by NYU Meyers Technology
    • Password: MockExam1

When you begin the mock exam you will be asked to create an ExamID. Follow these instructions to setup your baseline image for ExamID.

ExamID is an image used to identify you on the day of the exam. During the remote proctoring mock exam, a baseline image is created. Please make sure you are in a well lit area, and looking straight on to the camera.

Once Meyers IT has released the MockExam to you, please follow these instructions to setup your baseline image.

To configure permissions for Exam Monitor please click on the link for the operating system you are using:

Please follow the steps in this checklist before starting your exam:

  1. Make sure you have disabled your antivirus software. Instructions found here.
  2. Ensure you are logged in to your account by looking at the top left of Examplify. You should see your name and ID number.
  3. Before starting, make sure you can see the ‘ExamID’ and/or ‘ExamMonitor’ tile under exam details

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Important: You may not see ExamMonitor if your course is not being proctored remotely.

Tips -- Follow these steps to minimize the risk of being flagged during your exam:

  • Disconnect external cameras and mics - use built-in resources only, if available.
  • Remove all textbooks, notes, or other materials from your workspace unless instructed otherwise by your instructor.
  • Turn off your cell phone.
  • Remove headphones/earbuds.
  • Use the bathroom before your test.

Video recording will begin automatically, including both webcam and screen capture throughout your entire assessment.

To avoid dishonesty false positives, be sure to follow these best practices:

  • Ensure that you have privacy during the entire exam; do not interact with other people or receive any outside assistance
  • Remain focused on the exam, without looking at your phone, textbooks, or notes
  • Avoid reading exam questions out loud
  • Do not use your mobile phone at any time
  • Do not get up from your computer for any reason until your exam is complete

Once your exam is complete, Examplify will automatically upload your answer file along with the video recording to be proctored.

  • Keep your computer connected to the internet with Examplify until you verify that the upload is complete
  • If for some reason your computer is turned off before the upload is complete, it will automatically resume when your computer is turned on and connected to the internet