Chenjuan Ma
PhD
Assistant Professor
chenjuan.ma@nyu.edu
1 212 992 7173
433 FIRST AVENUE
NEW YORK, NY 10010
United States
Chenjuan Ma's additional information
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Chenjuan Ma, PhD, is an Assistant Professor and health services researcher at NYU Rory Meyers College of Nursing (Meyers). She also serves as the Deputy Director of the Occupational and Environmental Health Nursing (OEHN) training program at NYU Meyers. Her program of research focuses on promoting care quality for optimal health outcomes and safety of older adults across care settings, with a particular focus on home health care. Her research utilizes theories and methodologies from various disciplines, including but not limited to nursing, sociology, medicine, statistics, and data science. Ma has extensive experience in large data management and sophisticated quantitative methods.
Ma is currently the PI of a NYU-funded project that aims to prototype an AI-powered culturally and linguistically tailored mobile application that will bridge communication gaps and promote teamwork in home health care. She is also a Co-I of the evaluation of the Mother Cabrini Health Foundation’s $51 million 5-year Nursing Initiative that supports the nurse workforce in safety net hospitals across New York state. Recently, she completed an NIA-funded R03 project that examined racial and ethnic disparities in home health care for persons with Alzheimer’s Disease and Related Dementias utilizing various national datasets, including home health assessment (i.e., OASIS) and Medicare claims and administrative data from the Center for Medicare and Medicaid Services.
Ma has published widely on topics of home health care, hospital nursing, care quality, workforce issues, patient safety and outcomes, health disparities, dementia, and aging. She has presented her work at regional and national health services research, gerontological, and nursing conferences.
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PhD, University of PennsylvaniaMSN, Xi'an Jiaotong UniversityBSN, Xi'an Jiaotong University
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Health PolicyHealth Services ResearchHome Health CareNursing workforce
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AcademyHealthGerontological Society of AmericaSigma Theta Tau International Honor Society of Nursing
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Faculty Honors Awards
Fellow in Nursing Economics Program at Commission for Nurse Reimbursement (2026)Fellow in Nursing Economics Program at Commission for Nurse Reimbursement (2025)Writing Award for distinguished research manuscript on gerontological nursing, Gerontological Society of America Nursing Care of Older Adults Interest Group (2021)Vivian G. Prins Global Scholar, New York University (2020)New Investigator Award, Interdisciplinary Research Group of Nursing Issues (IRGNI), Academy Health (2020)Scholarship, Columbia University Epidemiology and Population Health Summer Institute (2019)President Gutmann Leadership Award for Travel, University of Pennsylvania (2011)ThinkSwiss Award, University of Basel, Switzerland (2011)Rising Star, Sigma Theta Tau International Honor Society of Nursing Xi Chapter (2011)The Leadership Education and Policy Development Program Award, University of Pennsylvania School of Nursing, Philadelphia, PA (2010) -
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Publications
Hospital readmission in persons with dementia: A systematic review
AbstractMa, C., Bao, S., Dull, P., Wu, B., & Yu, F. (2019). In International Journal of Geriatric Psychiatry (Vols. 34, Issues 8, pp. 1170-1184). 10.1002/gps.5140AbstractObjective: Hospital readmission in persons with dementia is becoming a critical safety and cost issue. The purpose of this review is to systematically assess published evidence on hospital readmissions in persons with dementia, including rate, clinical reasons, risk factors, and prevention programs. Methods: A systematic review of relevant literature was conducted. Literature were searched in PubMed, CINAHL, PsycINFO, and Embase as well as hand searching. Quality of reviewed studies were assessed independently by reviewers using quality assessment checklists. Results: Nineteen studies met the inclusion criteria and were reviewed. In persons with dementia, all-cause 30-day readmission rate was most frequently reported and ranged from 7% to 35%. Compared with those without dementia, persons with dementia had significantly higher rate of readmission. Reported risk factors of readmission varied across studies from patient sociodemographic and clinical status, history of health care utilization, to family caregivers. Reasons for readmission were rarely documented. Programs of home-based individualized care and interdisciplinary team care were used for preventing readmissions. Findings from some of the studies were limited by small sample sizes, single data source, and other methodologic flaws. Conclusions: Persons with dementia are at high risk for hospital readmission, but many of the readmissions are potentially preventable. Multiple strategies such like identifying high-risk individuals and the clinical reasons for index admission and readmission and implementing home-based individualized care by interdisciplinary team can reduce preventable hospital readmissions. Future studies should use multiple national data sources and advanced methodology to identify risk factors and clinical reasons of hospital readmissions.How language barriers influence provider workload for home health care professionals : A secondary analysis of interview data
AbstractSquires, A. P., Miner, S., Liang, E., Lor, M., Ma, C., & Witkoski Stimpfel, A. (2019). In International Journal of Nursing Studies (Vols. 99). 10.1016/j.ijnurstu.2019.103394AbstractBackgroundIncreasingly, patients with limited English proficiency are accessing home health care services in the United States. Few studies have examined how language barriers influence provider role implementation or workload in the home health care setting.ObjectivesTo explore home health care professionals’ perspectives about how workload changes from managing language barriers influence quality and safety in home health care.DesignA qualitative secondary data analysis using a summative content analysis approach was used to analyze existing semi-structured interview data.SettingA large urban home health care agency located on the East Coast of the United States.ParticipantsThirty five home health care providers [31 registered nurses, 3 physical therapists, 1 occupational therapist].ResultsA total of 142 discrete incidents emerged from the analysis. Overall, home health care providers experienced distinct shifts in how they implemented their roles that added to their workload and time spent with Limited English Proficiency patients and family members. Providers were concerned about interpretation accuracy and perceived it as potentially posing risks to patient safety. Changes in work patterns, therefore, sought to maximize patient safety.ConclusionsHome health care providers decision-making about how they adapt practice when faced with a language barrier is a sequence of actions based on awareness of the patient’s language preference and if they spoke another language. Subsequent choices showed proactive behaviors to manage increased workload shaped by their perceived risk of the threats posed by the quality of interpreter services. Future research should develop quantitative models examining differences in workload when caring for limited English proficiency versus English speaking patients as well as the relationship between visit length and patient outcomes to determine optimal quality models.Intra- and Interdisciplinary Collaboration and Missed Nursing Care in Acute Care Hospital Units
AbstractPark, S. H., & Ma, C. (2019). In Western Journal of Nursing Research (1st ed., Vols. 41, pp. 1694-1695).Abstract~Transition-to-US-Practice Experiences of Internationally Educated Nurses in the United States in the 21st Century
AbstractGhazal, L., Ma, C., Djukic, M., & Squires, A. P. (2019). In Nursing Research (Vols. 68, Issues 2, pp. E103-E104).Abstract~The association between nurse shift patterns and nurse-nurse and nurse-physician collaboration in acute care hospital units
AbstractMa, C., & Stimpfel, A. W. (2018). In Journal of Nursing Administration (Vols. 48, Issues 6, pp. 335-341). 10.1097/NNA.0000000000000624AbstractOBJECTIVE The aim of this study was to examine the impact of nurse shift patterns on nurses' collaboration with nurses and physicians in US acute care hospital units. BACKGROUND Collaboration between nurses and other healthcare providers is critical for ensuring quality patient care. Nurses perform collaboration during their shift work; thus, nurse shift patterns may influence collaboration. However, there is a dearth of empirical evidence of the relationship between nurse shift patterns and collaboration of nurses with other healthcare providers. METHODS This is a cross-sectional study using data from 957 units in 168 acute care hospitals. Measures of collaboration include nurse-nurse collaboration and nurse-physician collaboration. Measures of shift patterns included shift length and overtime. Multilevel linear regressions were conducted at the unit level, controlling unit and hospital characteristics. RESULTS Overtime (more nurses working overtime or longer overtime hours) was associated with lower collaboration at the unit level; however, shift length was not. CONCLUSIONS Working overtime may negatively influence nurses' collaboration with other healthcare providers.Exploring Home Healthcare Services Delivery Patterns in English and Non-English Speaking Patients with Dementia
AbstractMa, C., & Miner, S. (2018). In AcademyHealth Annual Research Meeting.Abstract~Hospital Readmissions in Home Health Care Patients: Who and Why?
AbstractMa, C., Shang, J., Miner, S., Lennox, L., & Squires, A. P. (2018). In Nursing Research (Vols. 67, Issues 2, pp. E106-E106).Abstract~Inter- and intra-disciplinary collaboration and patient safety outcomes in U.S. acute care hospital units : A cross-sectional study
AbstractMa, C., Park, S. H., & Shang, J. (2018). In International Journal of Nursing Studies (Vols. 85, pp. 1-6). 10.1016/j.ijnurstu.2018.05.001AbstractBackground: Collaboration among healthcare providers has been considered a promising strategy for improving care quality and patient outcomes. Despite mounting evidence demonstrating the impact of collaboration on outcomes of healthcare providers, there is little empirical evidence on the relationship between collaboration and patient safety outcomes, particularly at the patient care unit level. Objectives: The purpose of this study is to identify the extent to which interdisciplinary collaboration between nurses and physicians and intradisciplinary collaboration among nurses on patient care units are associated with patient safety outcomes. Methods: This is a cross-sectional study using nurse survey data and patient safety indicators data from U.S. acute care hospital units. Collaboration at the unit level was measured by two 6-item scales: nurse-nurse interaction scale and nurse-physician interaction scale. Patient outcome measures included hospital-acquired pressure ulcers (HAPUs) and patient falls. The unit of analysis was the patient care unit, and the final sample included 900 units of 5 adult unit types in 160 hospitals in the U.S. Multilevel logistic and Poisson regressions were used to estimate the relationship between collaboration and patient outcomes. All models were controlled for hospital and unit characteristics, and clustering of units within hospitals was considered. Results: On average, units had 26 patients with HAPUs per 1000 patients and 3 patient falls per 1000 patient days. Critical care units had the highest HAPU rate (50/1000 patients) and the lowest fall rate (1/1000 patient days). A one-unit increase in the nurse-nurse interaction scale score led to 31% decrease in the odds of having a HAPU (OR, 0.69; 95% CI, 0.56–0.82) and 8% lower patient fall rate (IRR, 0.92; 95% CI, 0.87–0.98) on a nursing unit. A one-unit increase in the nurse-physician interaction scale score was associated with 19% decrease in the odds of having a HAPU (OR, 0.81; 95% CI, 0.68–0.97) and 13% lower fall rates (IRR, 0.87; 95% CI, 0.82–0.93) on a unit. Conclusions: Both nurse-physician collaboration and nurse-nurse collaboration were significantly associated with patient safety outcomes. Findings from this study suggest that improving collaboration among healthcare providers should be considered as an important strategy for promoting patient safety and both interdisciplinary and intradisciplinary collaboration are critical for achieving better patient outcomes.Language Concordant Home Care Visits Reduce 30 Day Readmissions in Limited English Proficiency Patients
AbstractSquires, A. P., Miner, S., Ma, C., Feldman, P., & Jones, S. (2018).AbstractResearch Objective: To differentiate the effects on 30 day readmission risk of having a language concordant vs. a non-language concordant registered nurse conduct home health care visits for limited English proficiency patients who spoke Spanish, Russian, Mandarin, Cantonese, or Korean. Study Design: A secondary analysis of electronic patient record data from 2010-2014 collected from an urban home health care agency serving a significant limited English proficiency population. Patient records were matched using propensity scoring methods and inverse probability weighting to control for comorbidities. To examine the effects of language concordant registered nurse visits, human resources records were matched with patient visit data to determine the frequency, length, and other visit factors on patient risk for 30 day readmission. Kruskal-Wallis tests determined between language group differences for continuity of care in home care visits (e.g. the same nurse visiting the patient each time). Population Studied: 143,805 patients formed the dataset with 34,124 matched English speaking and non-English preferred patients resulting in the sample for the analysis. Principal Findings: Patient's language preference affected the continuity of care with Russian, Mandarin, and Cantonese speakers having higher rates of continuity of care than English or Spanish speakers (pPractice Environment Characteristics Associated With Missed Nursing Care
AbstractPark, S. H., Hanchett, M., & Ma, C. (2018). In Journal of Nursing Scholarship (Vols. 50, Issues 6, pp. 722-730). 10.1111/jnu.12434AbstractPurpose: To examine which characteristics of the practice environment were associated with missed nursing care in U.S. acute care hospital units. Design: A descriptive, correlational study used secondary analysis of the 2015 National Database of Nursing Quality Indicators® Registered Nurse (RN) Survey data. Subscales of the Practice Environment Scale of the Nursing Work Index were used to measure practice environment characteristics. The sample included 1,583 units in 371 hospitals, containing survey responses from 31,650 RNs. Methods: Multilevel logistic regression was performed to estimate the effects of the practice environment characteristics on missed care, controlling for hospital and unit characteristics. Results: About 84.1% of unit RNs reported missing at least one of the 15 necessary care activities. Good environment units had 63.3% significantly lower odds of having RNs miss care activities than poor environment units. Units had 81.5% lower odds of having RNs miss any necessary activities with 1 point increase of the staffing and resource adequacy score; 21.9% lower odds for 1 point increase in the nurse–physician relations score; and approximately 2.1 times higher odds with 1 point increase in the nurse participation in hospital affairs score. Conclusions: Good environments were significantly associated with lower levels of missed care. The impact on missed care differed by the characteristics of the practice environment. Clinical Relevance: Hospital and nursing administrators should maintain good practice environments for nurses to reduce missed care activities and thus potentially improve patient outcomes. Specifically, their efforts should be targeted on improving staffing and resource adequacy and nurse–physician relations and on reducing workloads on hospital affairs. -
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